Symphony
Symphony is a technology company that provides secure, cloud-based collaboration and messaging solutions tailored for financial institutions and other regulated industries, enabling encrypted chat, voice, video, and workflow integrations across trading, research, and operations teams. The platform monetizes through enterprise subscriptions and related services for compliance, administration, and integrations.
- Communications & Meetings
- Workflow Automation
- IT Consulting & Implementation
- Revenue
- $90.0M
- Employees
- 450
- Founded
- 2014
- Headquarters
- Jersey City, United States of America
What 21 Arbolus experts think of Symphony
NPS scores are predominantly in the 7-10 range, with an overall concentration in the 8-10 bracket highlighting strong promoter sentiment. The majority of customers with definite renewal intent (especially high spenders) are highly satisfied, while the minority with uncertainty tend to be pilots or offboarding.Implementation stage data shows the vast majority of respondents have been live for over a year, suggesting solid stickiness and integration. The key themes driving positive sentiment are security, reliability, and workflow enablement within regulated, large enterprise settings.Overall Customer Sentiment: Positive
Who reviewed Symphony
- C-Suite 76% (16)
- Director 19% (4)
- Manager 5% (1)
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Sentiment
47 Net Promoter Score, from 21 scored reviews- Promoters 11
- Passives 9
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Feb 8
- Mar 8
- Apr 8
- May 8
- Jun 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 47 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 57% 7 answers
- 100% 2 answers
- 8.8/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
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