Suralink
Suralink provides a cloud-based request list and document management platform used by accounting firms and other professional services organizations to securely collect, organize, and track client documents during audits, tax engagements, and other workflows. The software replaces email and spreadsheets with a centralized portal, real-time status tracking, and built-in security controls. Suralink generates revenue through subscription licensing to firms and enterprises that use its platform with their clients.
- Document Management & E-signature
- IT Consulting & Implementation
- Revenue
- $25.0M
- Employees
- 150
- Founded
- 2014
- Headquarters
- Salt Lake City, United States of America
What 16 Arbolus experts think of Suralink
NPS scores are distributed with a skew towards promoters: 19% scored 10, 25% scored 9, 31% scored 8, 19% scored 7, and only 6% scored 5 or below; the single very low score is an outlier. 87% of respondents with renewal intent indicated they will renew, including all high spenders. Stickiness is high: 67% are in the "More Than 1 Year" implementation stage and retain strong sentiment. The primary themes are workflow efficiency, high vendor value, and platform adoption. Overall Customer Sentiment: Positive
Who reviewed Suralink
- C-Suite 69% (11)
- Director 19% (3)
- Manager 12% (2)
Employer names and spend open once the report publishes.
Tell us when the Suralink report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
12 Net Promoter Score, from 16 scored reviews- Promoters 4
- Passives 10
- Detractors 2
Cumulative NPS by month
-1 over 6 months- Feb 8
- Apr 7
- May 7
- Jun 7
- Jul 7
- Sep 7
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 10 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 78%Plan to renew, by seniority
- 60% 5 answers
- 100% 2 answers
- 100% 2 answers
- 8/10 Average score from customers who will renew
- 5/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by Suralink customers
More in Consulting & Professional Services and Workplace & Productivity
Other companies in both categories with a customer report.
For people who use Suralink
Do you use Suralink at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 16 customers of Suralink have already contributed
Takes a few minutes. Your identity stays anonymous.