monday.com
monday.com is a work management software company that provides a cloud-based platform for planning, tracking, and collaborating on projects and workflows across teams. Its products are used by businesses of all sizes to manage tasks, resources, and processes in functions such as marketing, operations, product, and IT, sold via subscription SaaS licensing. The company generates revenue primarily through tiered, per-seat subscriptions and related services.
- Project & Work Management
- Workflow Automation
- No-Code & Low-Code Platforms
- Revenue
- $730.0M
- Employees
- 1,800
- Founded
- 2012
- Headquarters
- Israel
What 404 Arbolus experts think of monday.com
Most NPS scores fall in the 8–10 range, with high sentiment and emphasis on usability, centralization, and cross-functional visibility. Renewal intent is strong among established and mid/high spenders, tied to successful implementation. Stickiness is reflected in the large share (>70%) of users in the "more than 1 year" implementation stage, and pilot/less than 1 year users express moderate to high interest in expansion provided adoption improves. Expert feedback highlights themes of workflow flexibility, reporting, and the ease of onboarding as positives, with manual effort and advanced analytics as the most cited improvement areas.Overall Customer Sentiment: Positive
Who reviewed monday.com
- C-Suite 66% (267)
- Director 23% (93)
- Manager 11% (44)
Employer names and spend open in the full report, along with the other 401 customers.
Everything 404 customers told us about monday.com.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
26 Net Promoter Score, from 403 scored reviews- Promoters 171
- Passives 168
- Detractors 64
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 20 reviews, accumulated up to each month. Category median 29 across 20 companies.
Praised
- Flexible and Easy to Adopt
- Centralized Project Management
- Cross-functional Collaboration
- Deeper Integration Across Teams
Criticised
- Switching for Advanced AI and ERP Integration
- Potential for Underutilization
- Cost Escalation with Growth
- Setup and Integration Challenges
What customers say
Renewal intent
Plan to renew 61%Plan to renew, by seniority
- 65% 113 answers
- 60% 35 answers
- 50% 8 answers
- 38% 13 answers
- 8.7/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 5.4/10 Average score from customers not renewing
Top alternatives
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