Arbolus Intelligence

monday.com WorkOS

monday.com · Israel

monday.com is a cloud-based work operating system that provides visual project and work management software for teams across functions such as marketing, operations, product, and IT. Its platform lets organizations plan, track, and collaborate on projects, workflows, and processes through customizable boards, automation, and integrations, sold on a subscription (SaaS) basis. Customers range from small businesses to large enterprises across multiple industries globally.

  • Project & Work Management
  • Workflow Automation
  • No-Code & Low-Code Platforms
Listed in
Revenue
$730.0M
Employees
1,800
Founded
2012
Headquarters
Israel

What 135 Arbolus experts think of monday.com WorkOS

NPS scores are predominantly high, with 70% of scores at 8 or above, several at 10, and only a minority below 7. Renewal intent among high spenders is strong, particularly where the platform underpins core workflows. Stickiness increases with time, as most customers report use for more than one year. Key themes include positive feedback on workflow automation, visibility, and flexible integration, but concerns remain about cost, compliance reporting, and native forecasting. Overall Customer Sentiment: Positive

Who reviewed monday.com WorkOS

Total customers 135 127 current · 8 former
Reviews growth +135 in six months
Seniority of respondents
  • C-Suite 64% (86)
  • Director 22% (30)
  • Manager 14% (19)
Operations Leader Manager NPS 6 Submitted Jun 2026
Data Leader C-Suite NPS 9 Submitted Jul 2026
Product Leader Director NPS 10 Submitted Aug 2026

Employer names and spend open in the full report, along with the other 132 customers.

Everything 135 customers told us about monday.com WorkOS.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

27 Net Promoter Score, from 134 scored reviews
  • Promoters 61
  • Passives 49
  • Detractors 24

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 6 reviews, accumulated up to each month. Category median 28 across 6 companies.

Praised

  • AI and Predictive Analytics
  • Expansion of Workflow Automation
  • Adoption in New Markets
  • Effective Operational Automation

Criticised

  • Cost and Pricing Model
  • Compliance and Reporting Gaps
  • Mobile App Limitations
  • AI-driven Replication

What customers say

Effective Operational Automation
“Automation features mean status updates happen based on real events, not manual inputs, which eliminates communication gaps and improves operational accuracy.”
High Workflow Flexibility
“I rely on monday.com because its project management features are very flexible and easy to adapt to our industry, supporting internal communication efficiently.”
Strong Cross-Functional Visibility
“We use monday.com to keep teams organized and give other teams visibility into progress, reducing the number of status emails needed.”

Renewal intent

Plan to renew 53%
  • Will renew 19
  • Undecided 12
  • Not renewing 5

Plan to renew, by seniority

  • C-Suite 50% 26 answers
  • Director 50% 6 answers
  • Manager 67% 3 answers
  • Not specified 100% 1 answer
  • 8.7/10 Average score from customers who will renew
  • 6.3/10 Average score from undecided customers
  • 6.4/10 Average score from customers not renewing

Top alternatives

Most weighed by monday.com WorkOS customers

Report

Customer Report - Oct 2026 Oct 2026 135 + 5

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