Moveworks
Moveworks is an AI-powered employee support platform that uses large language models to automatically resolve IT, HR, finance, and facilities requests across enterprise systems. Its SaaS platform integrates with tools like ServiceNow, Microsoft 365, Slack, and Workday to understand natural language queries, surface knowledge, and complete workflows on behalf of employees. The company sells primarily to mid-market and large enterprises on a subscription basis.
- Conversational AI & Chatbots
- IT Consulting & Implementation
- Revenue
- $120.0M
- Employees
- 800
- Founded
- 2016
- Headquarters
- Mountain View, United States of America
What 30 Arbolus experts think of Moveworks
NPS responses skew heavily positive, with many experts rating Moveworks 7–10 and highlighting strong automation, significant time savings, and enhanced employee experience. Renewal intent is high among larger organizations and high spenders, who value workflow integration and ticket reduction. Stickiness is strong post-implementation, particularly after one year. However, some express concerns about premium pricing and ongoing setup/maintenance. Recurring themes include broad integration needs, ease of automation, and justification of cost at scale.Overall Customer Sentiment: Positive
Who reviewed Moveworks
- C-Suite 28% (8)
- Director 20% (6)
- Manager 52% (16)
Employer names and spend open in the full report, along with the other 27 customers.
Everything 30 customers told us about Moveworks.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
36 Net Promoter Score, from 30 scored reviews- Promoters 15
- Passives 11
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Jul 8
- Apr 9
- May 9
- Jun 9
- Sep 9
- Oct 8
Net Promoter Score across 8 reviews, accumulated up to each month. Category median 39 across 8 companies.
Praised
- Faster Resolution and Employee Support
- IT and Support Desk Ticket Deflection
- Cross-System Automation and Integration
- Expanding Customization Options
Criticised
- Integration and Customization Complexity
- Setup and Ongoing Integration Challenge
- Cost at Scale
- Switching Driven by Ease and Value
What customers say
Renewal intent
Plan to renew 80%Plan to renew, by seniority
- 60% 5 answers
- 100% 2 answers
- 100% 2 answers
- 100% 1 answer
- 8.9/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
Top alternatives
Most weighed by Moveworks customers
Report
More in Workplace & Productivity and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
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