MURAL
Mural is a visual collaboration software company that provides a digital whiteboard platform for distributed and hybrid teams to brainstorm, plan, and run workshops. Its product is used by enterprises and teams for activities such as design thinking, agile ceremonies, strategy sessions, and innovation programs, sold primarily via SaaS subscriptions. Mural serves customers across industries including technology, consulting, and education.
- Knowledge Management & Collaboration
- Workflow Automation
- Revenue
- $65.0M
- Employees
- 450
- Founded
- 2011
- Headquarters
- San Francisco, United States of America
What 25 Arbolus experts think of MURAL
NPS scores are predominantly positive: NPS 8 or higher for 75% of experts, with a few detractors at NPS 5 or lower. The majority have a renewal intent of 'Yes' or 'Not Sure,' with high-spend Influencers showing strong renewal conviction. Stickiness is high, with 85% of experts using the tool for over a year, and only isolated offboarding or pilot cases. Key positive themes are intuitive facilitation, integration ease, and rapid adoption. Negative feedback centers on platform lag with high user count and limited advanced features for technical workflows.Overall Customer Sentiment: Positive
Who reviewed MURAL
- C-Suite 46% (12)
- Director 42% (11)
- Manager 12% (3)
Employer names and spend open in the full report, along with the other 22 customers.
Everything 25 customers told us about MURAL.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
28 Net Promoter Score, from 25 scored reviews- Promoters 10
- Passives 12
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 40 across 2 companies.
Praised
- Intuitive Facilitation and Easy Adoption
- Positive Impact on Key Outcomes
- Seamless Integration with Existing Platforms
- Deeper Workflow Integration (Jira, Salesforce)
Criticised
- Limited Diagramming and Integration Depth
- Missing Advanced AI Features
- Performance Lag in Large Sessions
- Competitive Workflow Feature Creep
What customers say
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 60% 5 answers
- 67% 3 answers
- 100% 1 answer
- 8.7/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
Top alternatives
Most weighed by MURAL customers
Report
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