MyCase
MyCase provides cloud-based legal practice management software for law firms, offering tools for case management, time tracking, billing, client communication, and document management in a single platform. The company primarily serves small and mid-sized law practices on a subscription basis. It generates revenue through recurring SaaS licenses and related add-on services such as integrated payments.
- Legal Practice Management
- Payment Processing
- Document Management & E-signature
- Revenue
- $70.0M
- Employees
- 350
- Founded
- 2010
- Headquarters
- Goleta, United States of America
What 15 Arbolus experts think of MyCase
NPS distribution skews positive, with 2 promoters (NPS 9–10) among high spenders, a majority of passives, and a single notable detractor at the enterprise/large firm level. Renewal intent remains robust within the influencer segment but is tentative among users and at transition points (offboarding or pilot). Implementation stage analysis suggests stickiness after one year, but advanced customization and automation limitations recur in expert feedback as sources of frustration. The top sentiment driver is the balance between ease of onboarding and barriers to advanced, customized workflows.Overall Customer Sentiment: Positive
Who reviewed MyCase
- C-Suite 73% (11)
- Director 13% (2)
- Manager 13% (2)
Employer names and spend open in the full report, along with the other 12 customers.
Everything 15 customers told us about MyCase.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
13 Net Promoter Score, from 15 scored reviews- Promoters 4
- Passives 9
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Jan 8
- Feb 9
- Apr 8
- May 7
- Jul 7
- Sep 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 19 across 5 companies.
Praised
- Integrated Suite Streamlines Operations
- Intuitive and Easy to Onboard
- Robust Payment and Billing
- AI-Driven Practice Management Evolution
Criticised
- Larger Firm Needs Outgrow Product
- Licensing and Cost Constraints
- AI-Native Competitor Disruption
- Customization Limitations
What customers say
Renewal intent
Plan to renew 30%Plan to renew, by seniority
- 43% 7 answers
- 0% 2 answers
- 0% 1 answer
- 8.3/10 Average score from customers who will renew
- 8.3/10 Average score from undecided customers
- 5.7/10 Average score from customers not renewing
Top alternatives
Most weighed by MyCase customers
Report
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