Mitratech
Mitratech is a legal, risk, and compliance software provider that offers enterprise platforms for legal operations, matter management, contract lifecycle management, compliance, and human resources. It serves corporate legal departments, law firms, compliance teams, and HR organizations, generating revenue through subscriptions and licenses to its cloud and on-premise software, along with related services. Its products help organizations manage legal workflows, mitigate risk, and maintain regulatory compliance at scale.
- Contract Lifecycle Management
- GRC & Compliance Automation
- Legal Practice Management
- Revenue
- $350.0M
- Employees
- 1,500
- Founded
- 1987
- Headquarters
- Austin, United States of America
What 21 Arbolus experts think of Mitratech
The NPS distribution indicates a mean NPS of 7.8, with multiple high scores (9–10) from organizations with >1 year of use and high spend, and a minority of detractors (NPS ≤ 2) isolated among low spend/pilot-phase clients. 66% show likely renewal intent, strongly concentrated among long-term, high-value customers. Stickiness is high, with 61% in more than 1 year implementation and very few in offboarding. The dominant themes are satisfaction with implementation outcomes and support, while renewal hesitancy clusters among recent adopters.Overall Customer Sentiment: Positive
Who reviewed Mitratech
- C-Suite 70% (15)
- Director 25% (5)
- Manager 5% (1)
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Sentiment
19 Net Promoter Score, from 21 scored reviews- Promoters 8
- Passives 9
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Mar 7
- Apr 8
- May 8
- Jun 7
- Jul 7
- Aug 7
Net Promoter Score across 11 reviews, accumulated up to each month. Category median 7 across 11 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 47%Plan to renew, by seniority
- 56% 9 answers
- 25% 4 answers
- 100% 1 answer
- 0% 1 answer
- 8.4/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 2/10 Average score from customers not renewing
Top alternatives
Most weighed by Mitratech customers
More in Workplace & Productivity and Security & Compliance
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