ADP
ADP (Automatic Data Processing) is a global provider of cloud-based human capital management solutions, offering payroll, HR, time and attendance, benefits administration, and related outsourcing services to businesses of all sizes. The company generates revenue through subscription software, payroll processing fees, and HR outsourcing and professional services. ADP serves clients across industries worldwide, including small businesses, mid-market firms, and large enterprises.
- Payroll
- HRIS & Core HR
- Revenue
- $18.9B
- Employees
- 63,000
- Founded
- 1949
- Headquarters
- Roseland, United States of America
What 212 Arbolus experts think of ADP
NPS scores range widely from 2 to 10, with a central tendency between 7–9 and net positive bias. Renewal intent is primarily high for large and growing enterprise clients, especially those emphasizing payroll compliance and reliability, but some mid-market and cost-sensitive users express churn risk or are actively offboarding. Most users have been on ADP for over 1 year; only a small subset are recent adopters or piloting. Key sentiment themes include reliability, compliance, strong service, and ongoing innovation demands. Largely, ADP is considered 'safe' but faces pressure to enhance user experience and pricing. Overall Customer Sentiment: Positive
Who reviewed ADP
- C-Suite 65% (138)
- Director 23% (49)
- Manager 12% (25)
Employer names and spend open in the full report, along with the other 209 customers.
Everything 212 customers told us about ADP.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
10 Net Promoter Score, from 211 scored reviews- Promoters 75
- Passives 84
- Detractors 52
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 21 reviews, accumulated up to each month. Category median 10 across 21 companies.
Praised
- Streamlined Experience and Support
- Greater AI-enabled Automation
- Expand Innovation and AI Offerings
- Mission-Critical Platform
Criticised
- Innovation and Feature Pace
- Missing HR Dashboard and Features
- Complexity and Usability
- Price and Complexity Pressure
What customers say
Renewal intent
Plan to renew 59%Plan to renew, by seniority
- 59% 91 answers
- 55% 33 answers
- 63% 16 answers
- 67% 6 answers
- 8.1/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 5.7/10 Average score from customers not renewing
Top alternatives
Most weighed by ADP customers
Report
More in ERP Software and Financial Services & Payments
Other companies in both categories with a customer report.
For people who use ADP
Do you use ADP at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 212 customers of ADP have already contributed
Takes a few minutes. Your identity stays anonymous.