Alight
Alight is a human capital and business solutions provider that offers cloud-based platforms and services for benefits administration, payroll, HR, and employee experience to large and mid-sized enterprises. The company generates revenue through recurring SaaS and BPaaS contracts, consulting, and outsourcing engagements that help clients manage HR, health, wealth, and payroll operations. It serves employers across industries, as well as public sector and institutional clients, primarily in North America and internationally.
- HRIS & Core HR
- Payroll
- IT Consulting & Implementation
- Revenue
- $3.1B
- Employees
- 18,000
- Founded
- 2017
- Headquarters
- Lincolnshire, United States of America
What 16 Arbolus experts think of Alight
NPS distribution skews positive, with 36% Promoters (NPS 9–10), 43% Passives (NPS 7–8), and 21% Detractors (NPS 5–6). 71% of respondents with more than one year’s implementation express strong renewal intent. Stickiness is high, especially among Users and Influencers with mature deployments; offboarding and non-renewal are rare and associated with low spend or recent implementation. Key themes include platform scalability, efficiency gains, and sustained satisfaction among established clients.Overall Customer Sentiment: Positive
Who reviewed Alight
- C-Suite 67% (11)
- Director 33% (5)
Employer names and spend open once the report publishes.
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Sentiment
31 Net Promoter Score, from 16 scored reviews- Promoters 7
- Passives 7
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 26 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 2 answers
- 33% 3 answers
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by Alight customers
More in Consulting & Professional Services and ERP Software
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For people who use Alight
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