Aon
Aon is a global professional services firm that provides risk management, insurance and reinsurance brokerage, human capital consulting, and health and benefits solutions to corporate, institutional, and government clients. The company earns revenue primarily through brokerage commissions, consulting fees, and advisory services related to risk, retirement, and health. It operates across multiple industries worldwide, helping clients manage risk, optimize benefits, and improve performance outcomes.
- IT Consulting & Implementation
- Cybersecurity Services
- Revenue
- $13.0B
- Employees
- 50,000
- Founded
- 1982
- Headquarters
- Chicago Loop, United States of America
What 46 Arbolus experts think of Aon
NPS scores indicate a highly positive trend, with the majority of respondents rating between 8 and 10. Renewal intent is strongest among high-spend influencers, and most users have been in implementation for more than a year, indicating high stickiness. Key expert themes include appreciation for efficiency gains, improved reporting, reliable support, and scalability. Some concerns exist around deep customization, advanced integrations, and transition costs. Overall Customer Sentiment: Positive.
Who reviewed Aon
- C-Suite 54% (25)
- Director 33% (15)
- Manager 13% (6)
Employer names and spend open in the full report, along with the other 43 customers.
Everything 46 customers told us about Aon.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
34 Net Promoter Score, from 46 scored reviews- Promoters 24
- Passives 14
- Detractors 8
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 32 across 2 companies.
Praised
- AI and Automation Expansion
- Enhanced Integration and Security
- Streamlining Complex Reporting
- Reliable and Scalable Workflow Support
Criticised
- Switch Vendors for Value Gaps
- Manual Workarounds and Adoption
- AI-Native Competitive Threat
- Potential Value Decline Over Time
What customers say
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 53% 15 answers
- 80% 5 answers
- 0% 1 answer
- 8.5/10 Average score from customers who will renew
- 8.4/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by Aon customers
Report
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