Workday
Workday is an enterprise cloud software company that provides applications for finance, human capital management (HCM), planning, and analytics to medium and large organizations across industries. Its platform helps customers manage core HR, payroll, financials, workforce planning, and reporting in a unified system delivered as software-as-a-service. Workday generates revenue primarily through subscription fees and related professional services.
- Enterprise ERP
- HRIS & Core HR
- Financial Planning & Analysis
- Revenue
- $7.5B
- Employees
- 19,000
- Founded
- 2005
- Headquarters
- Pleasanton, United States of America
What 699 Arbolus experts think of Workday
Workday receives strongly positive NPS from most enterprise experts, particularly among high spenders and HR leaders, while some mid-market and smaller organization users express cost and complexity concerns. Renewal intent is highest among large organizations that rely on Workday for global operations, automation, and compliance. Stickiness is reflected in the prevalence of long-term, multi-module deployments. Common feedback highlights data centralization, automation, and integration as core strengths, with recurring requests for improved usability, cost reduction, and more robust AI and analytics. Overall Customer Sentiment: Positive
Who reviewed Workday
- C-Suite 67% (468)
- Director 21% (147)
- Manager 13% (91)
Employer names and spend open in the full report, along with the other 696 customers.
Everything 699 customers told us about Workday.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
22 Net Promoter Score, from 693 scored reviews- Promoters 277
- Passives 297
- Detractors 119
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 37 reviews, accumulated up to each month. Category median 22 across 37 companies.
Praised
- Comprehensive HR Centralization
- Self-Service and Usability
- Global Scalability and Integration
- Adoption of Internal AI Bots
Criticised
- Enterprise-Scale Requirement
- AI and Flexibility Pressure
- Cost-Driven Switching
- Flexibility and AI Gaps
What customers say
Renewal intent
Plan to renew 61%Plan to renew, by seniority
- 59% 282 answers
- 59% 88 answers
- 64% 36 answers
- 93% 15 answers
- 8.4/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 6.8/10 Average score from customers not renewing
Top alternatives
Most weighed by Workday customers
Report
More in Data & Analytics and ERP Software
Other companies in both categories with a customer report.
For people who use Workday
Do you use Workday at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 699 customers of Workday have already contributed
Takes a few minutes. Your identity stays anonymous.