Arbolus Intelligence

XDIMENSIONAL TECHNOLOGIES

xdti.com · Irvine, United States of America

XDimensional Technologies provides insurance agency and brokerage management software and services, offering a cloud-based platform for policy administration, accounting, customer management, and carrier connectivity for property & casualty and other insurance lines. It serves retail agencies, wholesalers, MGAs, program administrators, and carriers, generating revenue through software licensing, subscriptions, and related implementation and support services.

  • Insurance Software
  • IT Consulting & Implementation
Listed in
Revenue
$22.0M
Employees
120
Founded
2000
Headquarters
Irvine, United States of America

What 7 Arbolus experts think of XDIMENSIONAL TECHNOLOGIES

NPS responses are highly polarized, with three experts rating 9–10 (strong promoters), two giving positive but moderate scores (7–8), and one detractor at 3. Renewal intent was universally positive for those who disclosed it, with no expert expressing churn intent. Stickiness is high among long-term customers, who cite operational dependency and workflow depth. Pilots produced more mixed sentiment, reflecting both strong potential and identified modernization needs. Experts repeatedly highlight domain depth and platform extensibility as core strengths, with opportunities for improvement in user experience, reporting, and integration modernization.Overall Customer Sentiment: Positive

Who reviewed XDIMENSIONAL TECHNOLOGIES

Total customers 7 7 current · 0 former
Reviews growth +5 in six months
Seniority of respondents
  • C-Suite 20% (1)
  • Director 20% (1)
  • Manager 60% (4)
Revenue Partner Director NPS 8 Will renew Submitted Sep 2026
Operations Manager Manager NPS 10 Submitted Jul 2026
Revenue Partner Not specified NPS 3 Submitted Jul 2026

Employer names and spend open in the full report, along with the other 4 customers.

Everything 7 customers told us about XDIMENSIONAL TECHNOLOGIES.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

42 Net Promoter Score, from 7 scored reviews
  • Promoters 4
  • Passives 2
  • Detractors 1

Cumulative NPS by month

-1 over 4 months
  • Jun 9
  • Dec 10
  • Jul 8
  • Sep 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 42 across 1 companies.

Praised

  • Expansion into New Workflows and Teams
  • AI-Enabled Submission and Workflow Automation
  • Leveraging Acquisition for Broader Coverage
  • Industry Experience and Expansion Capability

Criticised

  • Switching Risk and Migration Barriers
  • Competing on User Experience and Cost
  • Vendor Support and Commercial Change Risk
  • Ongoing Configuration and Reporting Needs

What customers say

Industry Experience and Expansion Capability
“The platform's established industry experience and recent expansion through acquisition make it a strong solution for agencies handling complex insurance operations.”
Workflow Integration and Consistency
“The solution reduced duplicate entry, gave service teams a consistent operational record, and improved control over renewals and placement administration.”
Insurance-Specific Operational Depth
“I recommended this platform due to its insurance-specific functionality, depth in agency management, and the ability to handle complex lifecycle, billing, and servicing workflows.”

Renewal intent

Plan to renew 100%
  • Will renew 3
  • Undecided 0
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 1 answer
  • Director 100% 1 answer
  • Manager 100% 1 answer
  • 9/10 Average score from customers who will renew

Report

Customer Report - Sep 2026 Sep 2026 7 + 0

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