Zenoti
Zenoti provides cloud-based business management software for spas, salons, medspas, and other beauty and wellness businesses, offering tools for appointment scheduling, point-of-sale, inventory, marketing, and customer engagement. Its platform is used by multi-location chains and independent operators to manage daily operations, staff, and client experiences. Zenoti generates revenue through subscription fees for its SaaS platform and related services.
- Project & Work Management
- E-commerce Platforms & Storefronts
- Revenue
- $180.0M
- Employees
- 1,500
- Founded
- 2010
- Headquarters
- Bothell West, United States of America
What 7 Arbolus experts think of Zenoti
NPS scores cluster between 7 and 8, indicating moderate to positive satisfaction. Renewal intent data shows that 83% of respondents are not sure about renewing, while only one respondent with a clear spend figure ($50,000) expressed intent to renew. Implementation stage data skews toward mature adoption, with 50% reporting use for more than 1 year. These trends suggest the product is generally well received, though renewal uncertainty is notable, especially among those with less quantifiable spend or shorter adoption times.Overall Customer Sentiment: Neutral
Who reviewed Zenoti
- C-Suite 71% (5)
- Director 14% (1)
- Manager 14% (1)
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Sentiment
0 Net Promoter Score, from 7 scored reviews- Promoters 1
- Passives 5
- Detractors 1
Cumulative NPS by month
+0 over 5 months- Dec 7
- Jan 8
- May 7
- Jul 7
- Sep 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 20 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 20%Plan to renew, by seniority
- 0% 3 answers
- 100% 1 answer
- 0% 1 answer
- 7/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
Top alternatives
Most weighed by Zenoti customers
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