ZETA
Zeta is a fintech company that provides a modern core banking and card processing platform for banks and fintechs, along with digital banking, credit, debit, and prepaid card issuance solutions. Its cloud-native, API-first technology enables institutions to launch and manage consumer and corporate payment products, lending programs, and digital banking experiences. Zeta generates revenue through software licensing, processing fees, and related implementation and support services for financial institutions.
- Payment Processing
- API Management & Integration
- Cloud Infrastructure & Hosting
- Revenue
- $220.0M
- Employees
- 2,200
- Founded
- 2015
- Headquarters
- India
What 15 Arbolus experts think of ZETA
NPS scores trend high, with 18% Promoters (score 9-10), the majority (73%) in the 7-8 range (neutral/satisfied), and a minority (9%) as Detractors (score ≤6). Renewal intent is generally positive, with 57% of Influencers indicating intent to renew and high spend correlating with higher NPS. Stickiness is strong: 76% of experts report implementation for over one year, especially in financial services. Key themes are robust platform adoption, high satisfaction among Influencers, and above-average NPS across high spenders.Overall Customer Sentiment: Positive
Who reviewed ZETA
- C-Suite 79% (12)
- Director 14% (2)
- Manager 7% (1)
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Sentiment
13 Net Promoter Score, from 15 scored reviews- Promoters 5
- Passives 7
- Detractors 3
Cumulative NPS by month
+1 over 6 months- Jul 7
- Aug 7
- Mar 7
- Apr 7
- May 7
- Jul 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 22 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 67% 6 answers
- 0% 1 answer
- 8.5/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
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