Arbolus Intelligence

Zoho Corporation

zohocorp.com · Pleasanton, United States of America

Zoho Corporation is a global software company that develops and sells a broad suite of cloud-based business applications for functions such as CRM, finance, HR, collaboration, and IT management. It serves small, midsize, and enterprise customers across industries through subscription-based SaaS products delivered under the Zoho brand. Revenue is generated primarily from recurring software subscriptions and related services.

  • Enterprise ERP
  • Sales CRM
  • Knowledge Management & Collaboration
Listed in
Revenue
$1.2B
Employees
15,000
Founded
1996
Headquarters
Pleasanton, United States of America

What 9 Arbolus experts think of Zoho Corporation

NPS data ranges broadly; one expert provided a NPS of 5 with 'Not Sure' renewal intent, while others scored highly (NPS 9–10) with more confident long-term adoption. User feedback indicates strength in value for small organizations but clear frustration with support and lack of automation as demands grow. Implementation stages range from offboarding to stable multi-year use, highlighting varied stickiness levels. The most cited value is low cost for full-suite functions, but the inability to support rapidly evolving business needs and weak integration are recurring themes.Overall Customer Sentiment: Neutral

Who reviewed Zoho Corporation

Total customers 9 8 current · 1 former
Reviews growth +9 in six months
Seniority of respondents
  • C-Suite 50% (5)
  • Director 12% (1)
  • Manager 38% (3)
Operations Leader Manager NPS 7 Submitted Sep 2026
Not specified C-Suite NPS 5 Undecided Submitted Aug 2026
Product Leader Director NPS 8 Will renew Submitted Sep 2026

Employer names and spend open in the full report, along with the other 6 customers.

Everything 9 customers told us about Zoho Corporation.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

44 Net Promoter Score, from 9 scored reviews
  • Promoters 5
  • Passives 3
  • Detractors 1

Cumulative NPS by month

+0 over 3 months
  • Jul 9
  • Aug 8
  • Sep 9

Net Promoter Score across 5 reviews, accumulated up to each month. Category median 30 across 5 companies.

Praised

  • Unified Reporting and Operations
  • Critical Workflow Enablement
  • Comprehensive Solution Suite for Small Business
  • Support for Growing Organizations

Criticised

  • Slow Implementation and Support
  • Limited Automation and Integration
  • Scaling Limitations
  • Switching to Competing Platforms

What customers say

Unified Reporting and Operations
“All our reporting, scheduling, work management, and document generation are handled through Zoho's CRM, making daily operations streamlined.”
Critical Workflow Enablement
“Using Zoho CRM is mandatory for all daily transactions as it centralizes our scheduling, complaint assignment, dashboards, and documentation workflows.”
Comprehensive Solution Suite for Small Business
“Zoho provides a full suite of business tools at a very competitive price, making it ideal for small organizations.”

Renewal intent

Plan to renew 67%
  • Will renew 2
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 50% 2 answers
  • Director 100% 1 answer
  • 9/10 Average score from customers who will renew
  • 5/10 Average score from undecided customers

Top alternatives

Most weighed by Zoho Corporation customers

Report

Customer Report - Sep 2026 Sep 2026 9 + 2

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