Zycus
Zycus (via its Invocus platform) provides cloud-based accounts payable automation and invoice management software that helps enterprises digitize invoices, streamline approval workflows, and integrate with ERP systems to improve payables efficiency and control. The company primarily serves mid-sized and large organizations across industries, monetizing through SaaS subscriptions and related implementation services.
- Accounts Payable Automation
- Procurement & Sourcing
- Business Process Management
- Revenue
- $160.0M
- Employees
- 1,600
- Founded
- 1998
- Headquarters
- Princeton, United States of America
What 10 Arbolus experts think of Zycus
NPS scores range from 5 to 10 with a mean above 8 among Influencers, reflecting generally positive experiences, while Users average lower NPS. Renewal intent patterns show high intent to renew among high spenders and Influencers, but mixed sentiment in the mid and low spender segments with some expressing uncertainty. The majority of customers are either in ongoing implementation or have used the tool for over a year, suggesting established adoption among larger organizations. Key themes include positive adoption in capital-intensive and regulated industries, with potential gaps in user satisfaction at the operational level.Overall Customer Sentiment: Positive
Who reviewed Zycus
- C-Suite 50% (5)
- Director 40% (4)
- Manager 10% (1)
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Sentiment
20 Net Promoter Score, from 10 scored reviews- Promoters 4
- Passives 4
- Detractors 2
Cumulative NPS by month
+0 over 4 months- Apr 8
- May 8
- Jun 8
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 21 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 67% 3 answers
- 100% 1 answer
- 0% 1 answer
- 9.3/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
Top alternatives
Most weighed by Zycus customers
More in Workplace & Productivity and ERP Software
Other companies in both categories with a customer report.
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