JAGGAER
JAGGAER is a provider of cloud-based procurement and spend management software that helps enterprises and public sector organizations source, purchase, and manage supplier relationships more efficiently. Its platform supports the full source-to-pay lifecycle, including sourcing, contract management, supplier management, and invoicing, and it generates revenue through SaaS subscriptions and related services. JAGGAER serves industries such as manufacturing, higher education, healthcare, and the public sector globally.
- Procurement & Sourcing
- Spend Management
- Business Intelligence & Dashboards
- Revenue
- $260.0M
- Employees
- 1,300
- Founded
- 1995
- Headquarters
- Morrisville, United States of America
What 79 Arbolus experts think of JAGGAER
NPS is strongly skewed positive, with 30% scoring 9-10 and overall mean in high single digits. Renewal intent is high among mid-to-large enterprises, especially high spenders, with only isolated voices expressing uncertainty. Stickiness is robust, with most customers in the platform for over a year and several reporting multi-year adoption. Core expert themes stress platform maturity, depth of sourcing functionality, and strong procurement governance, offset by occasional concerns about complexity, user experience, and implementation effort.Overall Customer Sentiment: Positive
Who reviewed JAGGAER
- C-Suite 57% (45)
- Director 30% (24)
- Manager 13% (10)
Employer names and spend open in the full report, along with the other 76 customers.
Everything 79 customers told us about JAGGAER.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
10 Net Promoter Score, from 78 scored reviews- Promoters 26
- Passives 34
- Detractors 18
Cumulative NPS by month
+1 over 6 months- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
- Oct 8
Net Promoter Score across 9 reviews, accumulated up to each month. Category median 22 across 9 companies.
Praised
- Comprehensive Procurement Capabilities
- Standardized and Audit-Ready Workflows
- Supplier Lifecycle and Risk Management
- Unified User Interface
Criticised
- Complex Implementation and Learning Curve
- Administrative Overhead
- Limited AI and Automation Features
- Switching If Platform Complexity Grows
What customers say
Renewal intent
Plan to renew 47%Plan to renew, by seniority
- 44% 32 answers
- 38% 13 answers
- 100% 3 answers
- 100% 1 answer
- 8.3/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 6.2/10 Average score from customers not renewing
Top alternatives
Most weighed by JAGGAER customers
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