Jane App
Jane App provides cloud-based practice management software for health and wellness clinics, offering online booking, scheduling, charting, billing, and telehealth tools for practitioners and clinic owners. The platform serves small to mid-sized allied health practices such as physiotherapists, chiropractors, massage therapists, and mental health professionals, charging subscription fees and payment processing fees. It is delivered as a SaaS solution accessible via web and mobile devices.
- Project & Work Management
- Payment Processing
- Revenue
- $45.0M
- Employees
- 350
- Founded
- 2011
- Headquarters
- Vancouver, Canada
What 15 Arbolus experts think of Jane App
NPS scores are generally positive, with 67% of responses ≥8. Strong renewal intent aligns with established users, while high spenders are less certain or planning to leave. Stickiness is high, with 89% of users reporting implementation of more than one year, but offboarding among a minority signals potential churn risk. Key themes are long-term adoption among users and variable satisfaction among influencers.Overall Customer Sentiment: Positive
Who reviewed Jane App
- C-Suite 53% (8)
- Director 47% (7)
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Sentiment
46 Net Promoter Score, from 15 scored reviews- Promoters 10
- Passives 2
- Detractors 3
Cumulative NPS by month
-1 over 5 months- May 9
- Jun 7
- Jul 7
- Aug 7
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 46 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 33% 3 answers
- 0% 1 answer
- 10/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
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