jane.app

janeapp.com · Vancouver, Canada

Jane is a cloud-based practice management and booking platform for health and wellness clinics, providing online scheduling, charting, billing, telehealth, and patient engagement tools for practitioners such as physiotherapists, chiropractors, massage therapists, and other allied health providers. The company generates revenue through subscription fees for its software and payment processing services used by clinics to manage their operations and client relationships.

E-commerce Platforms & Storefronts
Payment Processing
IT Consulting & Implementation

Listed in

Revenue: $45.0M
Employees: 350
Founded: 2012
Headquarters: Vancouver, Canada

What 6 Arbolus experts think of jane.app

NPS scores are consistently high, with 80% of experts rating NPS at 9-10 and the remaining 20% at 7. Renewal intent is universally positive (100%), with all experts indicating intent to renew. All users report being in the more-than-one-year implementation stage, indicative of strong stickiness and maturity of adoption. The primary themes are high satisfaction with platform stability, consistent value delivery, and low churn risk.Overall Customer Sentiment: Positive

Who reviewed jane.app

Total customers 6 6 current · 0 former

Reviews growth +3 in six months

Seniority of respondents

C-Suite 83% (5)
Manager 17% (1)

Operations Manager C-Suite NPS 10 Will renew Submitted Jul 2025

Operations Generalist Manager NPS 10 Submitted Aug 2026

Founder C-Suite NPS 9 Will renew Submitted May 2026

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Sentiment

83 Net Promoter Score, from 6 scored reviews

Promoters 5
Passives 1
Detractors 0

Cumulative NPS by month

-1 over 6 months

Jul 10
Sep 8
Nov 9
May 9
Jun 9
Aug 9

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 83 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 100%

Will renew 5
Undecided 0
Not renewing 0

Plan to renew, by seniority

C-Suite 100% 5 answers

9/10 Average score from customers who will renew

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