JD EDWARDS
JD Edwards is an enterprise resource planning (ERP) software suite, now owned and sold by Oracle, that provides integrated applications for finance, supply chain, manufacturing, human capital management, and distribution for mid-sized and large enterprises. The products are typically implemented and customized by Oracle and partner system integrators and generate revenue through software licenses or subscriptions plus maintenance and support. JD Edwards solutions are used across industries such as manufacturing, distribution, construction, and asset-intensive sectors to manage core business operations on-premises or in the cloud.
- Enterprise ERP
- Revenue
- $600.0M
- Employees
- 2,000
- Founded
- 1977
- Headquarters
- Denver, United States of America
What 39 Arbolus experts think of JD EDWARDS
NPS scores skew positive, with most experts rating in the 7–10 range, especially among high-spend Influencers, indicating strong loyalty and satisfaction. Renewal intent is high for those with significant spend responsibility, with only a few Users and offboarding contacts expressing hesitation. The majority are in the MoreThan1Year implementation stage, showing mature adoption; only a small subset are offboarding or uncertain. Core expert themes emphasize enterprise functionality, strong process integration, and reliability, while concerns center on usability, complexity, and the need for modernization.Overall Customer Sentiment: Positive
Who reviewed JD EDWARDS
- C-Suite 58% (23)
- Director 17% (7)
- Manager 25% (10)
Employer names and spend open in the full report, along with the other 36 customers.
Everything 39 customers told us about JD EDWARDS.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-5 Net Promoter Score, from 39 scored reviews- Promoters 13
- Passives 11
- Detractors 15
Cumulative NPS by month
+1 over 6 months- May 6
- Jun 6
- Jul 6
- Aug 7
- Sep 7
- Oct 7
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 10 across 4 companies.
Praised
- Configurability and Scalability
- Stable, Proven ERP Backbone
- Broad Enterprise Functionality and Integration
- Expand AI-Driven Automation and Analytics
Criticised
- Usability and Workflow Complexity
- Implementation Complexity and Skilled Resource Needs
- Limited Modern Analytics and Reporting Flexibility
- Competitive Threat from AI-Enabled ERPs
What customers say
Renewal intent
Plan to renew 80%Plan to renew, by seniority
- 70% 10 answers
- 100% 2 answers
- 100% 2 answers
- 100% 1 answer
- 8.3/10 Average score from customers who will renew
- 3/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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Most weighed by JD EDWARDS customers
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