Atlassian
Atlassian is an enterprise software company that develops collaboration, project management, and DevOps tools such as Jira, Confluence, Trello, and Bitbucket for software development teams and business users. It generates revenue primarily through subscription-based cloud and data center products, as well as maintenance and support for on-premise licenses. Its customers range from small teams to large global enterprises across many industries.
- Project & Work Management
- Knowledge Management & Collaboration
- CI/CD & DevOps
- Revenue
- $3.9B
- Employees
- 11,000
- Founded
- 2002
- Headquarters
- San Francisco, United States of America
What 803 Arbolus experts think of Atlassian
NPS responses are strongly positive (average NPS ~8–9) across most roles and industries. High renewal intent is observed, especially among IT, engineering, and product leads in large enterprises. Stickiness is robust, with 90%+ reporting >1 year adoption. Experts cite ease of integration, flexibility, and reliability as leading strengths. Main dissatisfaction drivers include rising costs, analytics/reporting gaps, complexity for small teams, and variable AI feature maturity. There is some concern about cost escalation and increased complexity for less technical users.Overall Customer Sentiment: Positive
Who reviewed Atlassian
- C-Suite 64% (514)
- Director 21% (169)
- Manager 15% (120)
Employer names and spend open in the full report, along with the other 800 customers.
Everything 803 customers told us about Atlassian.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
40 Net Promoter Score, from 795 scored reviews- Promoters 393
- Passives 330
- Detractors 72
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 31 reviews, accumulated up to each month. Category median 30 across 31 companies.
Praised
- Enhanced Analytics and Portfolio Management
- Workflow Simplification for Broader Reach
- AI Feature Expansion
- Ease of Use and Adoption
Criticised
- Platform Reliability and Security Risks
- Escalating Costs and Complexity
- AI-Powered Competition
- High Complexity for Small Use Cases
What customers say
Renewal intent
Plan to renew 74%Plan to renew, by seniority
- 74% 403 answers
- 78% 123 answers
- 76% 82 answers
- 65% 31 answers
- 8.6/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 7.3/10 Average score from customers not renewing
Top alternatives
Most weighed by Atlassian customers
Report
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