BASECAMP
Basecamp is a software company that develops a web-based project management and team communication platform used by small and mid-sized businesses, agencies, and distributed teams to organize projects, tasks, files, and discussions. The company generates revenue through subscription plans for its SaaS product, Basecamp, sold directly to organizations and teams worldwide.
- Project & Work Management
- Knowledge Management & Collaboration
- Revenue
- $25.0M
- Employees
- 80
- Founded
- 1999
- Headquarters
- Chicago Loop, United States of America
What 27 Arbolus experts think of BASECAMP
NPS is primarily in the moderate range (median score: 7, with a spread from 5 to 10 across the sample). Individuals in the Influencer segment show slightly higher renewable intent than users, though several high spenders remain unsure about continuing. The majority of respondents (>80%) report using Basecamp for more than one year, reflecting entrenched usage but not always strong advocacy. The main quantitative themes are satisfaction with stability and workflow utility but limited enthusiasm for switching or upgrading. Overall Customer Sentiment: Neutral
Who reviewed BASECAMP
- C-Suite 65% (18)
- Director 13% (4)
- Manager 22% (6)
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Sentiment
22 Net Promoter Score, from 27 scored reviews- Promoters 9
- Passives 15
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Oct 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 26 across 5 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 36%Plan to renew, by seniority
- 38% 8 answers
- 50% 2 answers
- 50% 2 answers
- 0% 2 answers
- 8.2/10 Average score from customers who will renew
- 8.3/10 Average score from undecided customers
- 6.7/10 Average score from customers not renewing
Top alternatives
Most weighed by BASECAMP customers
More in Workplace & Productivity and Customer Support
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