Benchling
Benchling is a cloud-based R&D data management and collaboration platform used by biotech, pharmaceutical, and other life sciences organizations to design, document, and analyze experiments. Its software replaces legacy lab notebooks and point tools with integrated modules for molecular biology, sample tracking, workflow management, and data analytics, sold primarily on a subscription basis to enterprise and growth-stage research teams.
- Data Integration & ETL
- Business Intelligence & Dashboards
- Revenue
- $220.0M
- Employees
- 1,300
- Founded
- 2012
- Headquarters
- San Francisco, United States of America
What 51 Arbolus experts think of Benchling
Benchling shows a high proportion of Promoters (NPS 9–10) especially among high spenders and those with mature implementations, reflecting strong overall satisfaction. Renewal intent is overwhelmingly positive amongst Influencers and Users in established deployments, with only isolated instances of uncertainty or non-renewal. Stickiness is reinforced by widespread adoption beyond one year and strong perceptions of workflow criticality. Key positive feedback cites data flexibility, project management, and strong integration, while minor frustration exists for those in pilot or offboarding phases. Overall Customer Sentiment: Positive
Who reviewed Benchling
- C-Suite 52% (27)
- Director 31% (16)
- Manager 17% (9)
Employer names and spend open in the full report, along with the other 48 customers.
Everything 51 customers told us about Benchling.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
36 Net Promoter Score, from 50 scored reviews- Promoters 24
- Passives 20
- Detractors 6
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 26 across 7 companies.
Praised
- Versatility and Coding Flexibility
- Frictionless Integration Across Teams
- Centralized Data and Process Management
- Project Management Platform Expansion
Criticised
- Retention and Switching Costs
- Technological Disruption from AI
- Resource Burden
- Learning Curve and Adoption Effort
What customers say
Renewal intent
Plan to renew 74%Plan to renew, by seniority
- 62% 13 answers
- 88% 8 answers
- 86% 7 answers
- 67% 3 answers
- 8.5/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
- 6.3/10 Average score from customers not renewing
Top alternatives
Most weighed by Benchling customers
Report
More in Data & Analytics and Workplace & Productivity
Other companies in both categories with a customer report.
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