BLOOMFIRE

bloomfire.com · Austin, United States of America

Bloomfire provides a cloud-based knowledge management platform that enables organizations to centralize, search, and share internal knowledge, documents, and insights across teams. Its software is used by enterprises and mid-market companies to improve employee onboarding, customer support, and collaboration by making information easily discoverable. The company generates revenue through subscription-based SaaS licenses and related services.

Knowledge Management & Collaboration
Document Management & E-signature
Product Analytics & Feedback

Listed in

Revenue: $12.0M
Employees: 80
Founded: 2010
Headquarters: Austin, United States of America

What 6 Arbolus experts think of BLOOMFIRE

NPS scores are concentrated at 7 and 8, indicating moderate to positive sentiment. 50% of experts express clear renewal intent, 33.3% are not sure, and 16.7% did not specify. Most customers are in the More Than 1 Year implementation stage, indicating platform stickiness, alongside one pilot and one recent deployment. Key themes include a positive baseline sentiment, cautious optimism on renewals, and stability in adoption for mid-to-high spenders.Overall Customer Sentiment: Positive

Who reviewed BLOOMFIRE

Total customers 6 5 current · 1 former

Reviews growth +1 in six months

Seniority of respondents

Director 83% (5)
Manager 17% (1)

Marketing Analyst Director NPS 7 Undecided Submitted May 2025

Finance Executive Director NPS 8 Undecided Submitted Jan 2025

Data Analyst Manager NPS 7 Submitted Aug 2026

Employer names and spend open once the report publishes.

Tell us when the BLOOMFIRE report publishes.

We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.

Notify me

Sentiment

0 Net Promoter Score, from 6 scored reviews

Promoters 0
Passives 6
Detractors 0

Cumulative NPS by month

+0 over 5 months

May 8
Aug 8
Jan 8
May 8
Aug 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 40%

Will renew 2
Undecided 3
Not renewing 0

Plan to renew, by seniority

Director 40% 5 answers

8/10 Average score from customers who will renew
7.3/10 Average score from undecided customers

For people who use BLOOMFIRE

Do you use BLOOMFIRE at work?

Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.

6 customers of BLOOMFIRE have already contributed

Share your experience

Takes a few minutes. Your identity stays anonymous.