Blue Prism
Blue Prism, now part of SS&C Technologies, provides enterprise robotic process automation (RPA) software that enables organizations to design, deploy, and manage digital workers to automate rules-based business processes across back-office and customer-facing operations. Its platform is used by large enterprises and public sector organizations to improve efficiency, reduce manual work, and integrate legacy and modern systems without extensive custom coding. Revenue is generated primarily through software licenses, subscriptions, and related support and professional services.
- Workflow Automation
- Business Process Management
- IT Consulting & Implementation
- Revenue
- $180.0M
- Employees
- 1,200
- Founded
- 2001
- Headquarters
- Warrington, United Kingdom
What 43 Arbolus experts think of Blue Prism
NPS scores cluster in the 8-10 range for about half of experts, with additional responses at 6-7 and some outliers at 4. Renewal intent is positive among high spenders and influencer roles, while some respondents remain 'Not Sure' despite long-term use, especially in pilot or early-stage integrations. Stickiness is strong, as most respondents indicate deployments of more than a year and cite crucial process reliance. Experts praise reliability, scalability, and governance, though several highlight cost, AI-driven innovation, and ease-of-use limitations. Overall Customer Sentiment: Positive
Who reviewed Blue Prism
- C-Suite 67% (29)
- Director 26% (11)
- Manager 7% (3)
Employer names and spend open in the full report, along with the other 40 customers.
Everything 43 customers told us about Blue Prism.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
20 Net Promoter Score, from 43 scored reviews- Promoters 17
- Passives 18
- Detractors 8
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 30 across 5 companies.
Praised
- Learning Curve and Usability for New Starters
- Enterprise-Scale Deployment
- Robustness and Compliance in Regulated Sectors
- Integrating with Gen AI and Advanced Automation
Criticised
- Cost and Return on Investment Comparisons
- Switching Due to Price Increases or Feature Gaps
- Slow Innovation Pace and High Switching Costs
- Limited Usability for Dynamic or Unstructured Scenarios
What customers say
Renewal intent
Plan to renew 55%Plan to renew, by seniority
- 50% 20 answers
- 70% 10 answers
- 33% 3 answers
- 8.9/10 Average score from customers who will renew
- 7.1/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by Blue Prism customers
Report
More in Consulting & Professional Services and Workplace & Productivity
Other companies in both categories with a customer report.
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