Box Inc.
Box Inc. is a cloud content management company that provides a platform for businesses to securely store, share, and collaborate on files and documents. Its solutions serve enterprises across industries with features for workflow automation, governance, compliance, and integrations with other business applications, sold primarily via subscription-based SaaS plans. The company generates revenue through tiered licenses for individuals, SMBs, and large enterprises, along with add-on security and compliance products.
- Document Management & E-signature
- Knowledge Management & Collaboration
- Workflow Automation
- Revenue
- $1.0B
- Employees
- 2,500
- Founded
- 2005
- Headquarters
- Redwood City, United States of America
What 58 Arbolus experts think of Box Inc.
NPS scores are predominantly positive, with 25% of responses rating Box at 9–10 and most others in the 7–8 range, indicating broad user satisfaction. 80% of those with renewal intent are likely to continue, particularly among high spenders and long-term customers in regulated industries. Most users are in the 'MoreThan1Year' implementation stage, suggesting entrenched usage and high stickiness. Expert feedback consistently highlights secure collaboration, stability, and compliance as strengths, with some concerns around advanced search and workflow integration.Overall Customer Sentiment: Positive
Who reviewed Box Inc.
- C-Suite 65% (38)
- Director 17% (10)
- Manager 19% (11)
Employer names and spend open in the full report, along with the other 55 customers.
Everything 58 customers told us about Box Inc..
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
29 Net Promoter Score, from 58 scored reviews- Promoters 23
- Passives 29
- Detractors 6
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 45 across 4 companies.
Praised
- Specialist Product Differentiation
- Enhanced AI-Powered Search
- Integration Expansion
- Secure Collaboration Platform
Criticised
- Advanced Search and Organization
- Feature Tradeoffs and Usability
- Integration Limitations
- Price Sensitivity
What customers say
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 60% 15 answers
- 50% 2 answers
- 0% 1 answer
- 100% 2 answers
- 8.4/10 Average score from customers who will renew
- 8.5/10 Average score from undecided customers
- 7.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Box Inc. customers
Report
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