Calendly
Calendly provides an online scheduling platform that automates meeting booking by integrating with users’ calendars, email, and conferencing tools, primarily serving businesses and professionals who need to coordinate appointments. The company generates revenue through tiered SaaS subscriptions offering advanced features for teams, workflows, and integrations.
- Workflow Automation
- Communications & Meetings
- Sales Engagement & Outreach
- Revenue
- $150.0M
- Employees
- 600
- Founded
- 2013
- Headquarters
- Atlanta, United States of America
What 181 Arbolus experts think of Calendly
NPS is generally high, with a bulk of scores in the 8-10 range and multiple 10s from Users and Influencers. Renewal intent is strong among long-term Users and Influencers, especially those with critical reliance on calendar automation. Stickiness is most notable among those who have used Calendly for more than a year, while churn risk appears for workflows dependent on recurring bookings. Key expert themes are centered on scheduling automation, integration reliability, and limitations around advanced customization or ongoing booking management.Overall Customer Sentiment: Positive
Who reviewed Calendly
- C-Suite 77% (139)
- Director 15% (27)
- Manager 8% (14)
Employer names and spend open in the full report, along with the other 178 customers.
Everything 181 customers told us about Calendly.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
35 Net Promoter Score, from 180 scored reviews- Promoters 91
- Passives 62
- Detractors 27
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 32 across 6 companies.
Praised
- Expand Recurring Payment Support
- Broaden Custom Integration
- AI Scheduling Innovation
- Professional Client Experience
Criticised
- Switch to Ecosystem Solutions
- Customization and Team Scaling Limitations
- Automation Depth from AI Alternatives
- Recurring Booking Gaps
What customers say
Renewal intent
Plan to renew 62%Plan to renew, by seniority
- 60% 50 answers
- 60% 10 answers
- 80% 5 answers
- 67% 3 answers
- 8.9/10 Average score from customers who will renew
- 7.9/10 Average score from undecided customers
- 5.6/10 Average score from customers not renewing
Top alternatives
Most weighed by Calendly customers
Report
More in Workplace & Productivity and Customer Support
Other companies in both categories with a customer report.
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