HubSpot
HubSpot is a customer platform that provides cloud-based marketing, sales, customer service, and CRM software for small and mid-sized businesses. Its products help companies attract and convert leads, manage customer relationships, and support and retain customers across the full lifecycle. HubSpot generates revenue through subscription fees for its various hubs and tiers, along with related services and add-ons.
- Sales CRM
- Marketing Automation
- Customer Support & Help Desk
- Revenue
- $2.2B
- Employees
- 7,500
- Founded
- 2006
- Headquarters
- Cambridge, United States of America
What 1,062 Arbolus experts think of HubSpot
1,062 customers have reviewed HubSpot so far. The full customer report is in progress and publishes once enough customers have been interviewed in depth.
Who reviewed HubSpot
- C-Suite 70% (743)
- Director 21% (223)
- Manager 9% (96)
Employer names and spend open once the report publishes.
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Sentiment
30 Net Promoter Score, from 1,061 scored reviews- Promoters 451
- Passives 483
- Detractors 127
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 41 reviews, accumulated up to each month. Category median 24 across 41 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 69%Plan to renew, by seniority
- 68% 434 answers
- 72% 123 answers
- 69% 35 answers
- 84% 25 answers
- 8.4/10 Average score from customers who will renew
- 7.1/10 Average score from undecided customers
- 6.5/10 Average score from customers not renewing
Top alternatives
Most weighed by HubSpot customers
More in Marketing & Advertising and Customer Support
Other companies in both categories with a customer report.
For people who use HubSpot
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