Knock CRM
Knock CRM provides a customer relationship management and performance management platform tailored for multifamily property management companies, helping leasing teams manage leads, communications, and resident interactions across channels. Its software is sold on a subscription basis to apartment owners and operators, integrating with property management systems to improve leasing efficiency and marketing ROI.
- Sales CRM
- Marketing Analytics & Attribution
- Customer Support & Help Desk
- Revenue
- $18.0M
- Employees
- 120
- Founded
- 2014
- Headquarters
- Seattle, United States of America
What 9 Arbolus experts think of Knock CRM
NPS distribution is generally positive, with ratings clustering at 7–10. Of the nine responses, 66% scored 9–10, signaling high satisfaction, especially among operations users. However, renewal intent is divided: all influencer personas with budget authority indicated 'No' to renewal, whereas user personas lack renewal data. Stickiness is high, as 78% of respondents have used the solution for over a year. There is a notable split between user and influencer sentiment, with possible implications for long-term adoption.Overall Customer Sentiment: Positive
Who reviewed Knock CRM
- C-Suite 78% (7)
- Director 22% (2)
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Sentiment
55 Net Promoter Score, from 9 scored reviews- Promoters 5
- Passives 4
- Detractors 0
Cumulative NPS by month
-1 over 4 months- May 9
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 55 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 33% 3 answers
- 9/10 Average score from customers who will renew
- 8/10 Average score from customers not renewing
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