LEMLIST

lemlist.com · Paris, France

Lemlist is a sales engagement and cold email platform that helps B2B sales and marketing teams automate personalized outreach across email, LinkedIn, and phone. The software provides campaign sequencing, deliverability tools, and analytics to improve response rates and pipeline generation. It is sold as a subscription-based SaaS product to startups, SMBs, and mid-market companies globally.

  • Sales Engagement & Outreach
  • Sales CRM
  • Sales Enablement & Training
Revenue
$25.0M
Employees
200
Founded
2018
Headquarters
Paris, France

What 24 Arbolus experts think of LEMLIST

NPS scores are positive overall with 35% Promoters (NPS 9–10), 47% Passives (NPS 7–8), and 18% Detractors (NPS ≤6). Most recent users (less than one year) trend strongly positive. Renewal intent is high for 65% of the dataset, especially among mid and high spenders, while the low spend cohort and those in offboarding show negative intent. Adoption is high, with 70% of respondents beyond pilot, indicating strong stickiness. Key themes: ease of adoption, perceived automation benefits, and influencer-driven purchasing.Overall Customer Sentiment: Positive

Who reviewed LEMLIST

Total customers 24 24 current · 0 former
Reviews growth +16 in six months
Seniority of respondents
  • C-Suite 58% (14)
  • Director 29% (7)
  • Manager 12% (3)
Revenue Leader C-Suite NPS 7
Founder Director NPS 8 Will renew
Executive C-Suite NPS 10 Will renew

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Sentiment

25 Net Promoter Score, from 24 scored reviews
  • Promoters 10
  • Passives 10
  • Detractors 4

Cumulative NPS by month

+0 over 6 months
  • Mar 8
  • Apr 8
  • May 8
  • Jun 8
  • Jul 8
  • Sep 8

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 28 across 4 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 59%
  • Will renew 10
  • Undecided 4
  • Not renewing 3

Plan to renew, by seniority

  • C-Suite 45% 11 answers
  • Director 80% 5 answers
  • Manager 100% 1 answer
  • 8.8/10 Average score from customers who will renew
  • 6.8/10 Average score from undecided customers
  • 6.7/10 Average score from customers not renewing

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