instantly
Instantly is a software company that provides an AI-powered cold email and sales outreach platform that helps businesses automate lead generation, manage large-scale email campaigns, and improve deliverability. Its product is used by sales teams, agencies, and founders to find prospects, send personalized emails at scale, and track performance. The company generates revenue through subscription plans for access to its outreach, inbox, and data tools.
- Sales Engagement & Outreach
- Sales Intelligence & Prospecting
- Marketing Automation
- Revenue
- $12.0M
- Employees
- 80
- Founded
- 2021
- Headquarters
- Sofia, Bulgaria
What 25 Arbolus experts think of instantly
NPS scores are predominantly in the 8–10 range, with only two detractors (NPS 5). Renewal intent is declared as Yes for all experts who reported both spend and intent, especially among those in higher spend brackets. The majority of implementation stages are MoreThan1Year, indicating positive stickiness. The core sentiment drivers are efficiency, simplicity, and ROI, as reflected by the high NPS and willingness to renew.Overall Customer Sentiment: Positive
Who reviewed instantly
- C-Suite 70% (18)
- Director 15% (4)
- Manager 15% (4)
Employer names and spend open once the report publishes.
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Sentiment
28 Net Promoter Score, from 25 scored reviews- Promoters 10
- Passives 12
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 24 across 6 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 77%Plan to renew, by seniority
- 83% 6 answers
- 100% 2 answers
- 67% 3 answers
- 50% 2 answers
- 8.1/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
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