Zoho
Zoho Corporation is a global software company that provides a broad suite of cloud-based business applications for small and mid-sized businesses, including CRM, finance, HR, productivity, and collaboration tools. It monetizes through subscription-based SaaS plans sold directly to organizations across industries, with both standalone products and an integrated platform. The company also offers related services such as implementation, support, and training around its software portfolio.
- Sales CRM
- Marketing Automation
- Project & Work Management
- Revenue
- $1.2B
- Employees
- 15,000
- Founded
- 1996
- Headquarters
- Pleasanton, United States of America
What 337 Arbolus experts think of Zoho
The NPS scores show strong positive skew (7–10: 68%, 5–6: 22%, 1–4: 10%), with positives led by usability, ROI, and scalable feature set. Renewal intent is high among mid and large spenders, while churn and dissatisfaction are most present among low-spend, niche users or teams with changing needs. Stickiness is strong for users with over 1 year adoption. Key qualitative feedback focuses on integrated workflows, improved sales/marketing productivity, and strong value-for-money, with gaps in advanced analytics, deep customization, and AI maturity highlighted as weaknesses. Overall Customer Sentiment: Positive
Who reviewed Zoho
- C-Suite 71% (239)
- Director 19% (64)
- Manager 10% (34)
Employer names and spend open in the full report, along with the other 334 customers.
Everything 337 customers told us about Zoho.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
21 Net Promoter Score, from 334 scored reviews- Promoters 140
- Passives 125
- Detractors 69
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 35 reviews, accumulated up to each month. Category median 26 across 35 companies.
Praised
- Broader Integration and Ecosystem Consolidation
- AI-Driven Automation
- Deeper Analytics and Custom Reports
- Centralized Account and Pipeline Management
Criticised
- AI-Native Competitors
- Enterprise Feature Gaps
- User Experience and Adoption
- AI and Automation Not Mature Enough
What customers say
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 65% 149 answers
- 78% 40 answers
- 50% 14 answers
- 70% 10 answers
- 8.5/10 Average score from customers who will renew
- 6.9/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
Top alternatives
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