ABBYY
ABBYY is a technology company that provides optical character recognition (OCR), document capture, and data extraction software used to convert business cards and other documents into structured digital data. Through its business card reader solutions and related SDKs, it serves enterprises, developers, and end users who need to digitize contact information and integrate it into CRM and contact management systems.
- Document & Vision AI
- API Management & Integration
- Revenue
- $220.0M
- Employees
- 1,200
- Founded
- 1989
- Headquarters
- Milpitas, United States of America
What 18 Arbolus experts think of ABBYY
The NPS range is 5–10, averaging high (8+), with several promoters citing accuracy and automation benefits. Yet, 40% of experts express uncertainty or risk on renewal, mainly due to cost and emerging AI-native competition. Most respondents report high stickiness in the first year but see potential for churn if integration or cost needs aren't met. Key feedback themes are: world-class OCR, rapid implementation, value for high-volume structured documents, but cost, complexity, and loss of unique features driving risk. Overall Customer Sentiment: Positive
Who reviewed ABBYY
- C-Suite 60% (11)
- Director 13% (2)
- Manager 27% (5)
Employer names and spend open in the full report, along with the other 15 customers.
Everything 18 customers told us about ABBYY.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
11 Net Promoter Score, from 18 scored reviews- Promoters 8
- Passives 4
- Detractors 6
Cumulative NPS by month
-1 over 6 months- Nov 9
- Mar 9
- Apr 8
- May 8
- Aug 8
- Sep 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 38 across 6 companies.
Praised
- Deepening Invoice and Finance Automation
- New Applications for Data Annotation and Social Assets
- Adopting for Large Government Documents
- Breadth of Application
Criticised
- Template Rigidity and Operational Overhead
- Cost and Pricing Pressure
- Limited Differentiation versus AI-native Products
- AI-native Solutions and Product Redundancy
What customers say
Renewal intent
Plan to renew 36%Plan to renew, by seniority
- 25% 8 answers
- 100% 1 answer
- 50% 2 answers
- 9/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by ABBYY customers
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