Veeva Systems
Veeva Systems is a cloud software company that provides industry-specific CRM, content management, data, and workflow applications for the global life sciences sector, serving pharmaceutical, biotech, and medical device companies. Its products support functions such as clinical operations, regulatory, quality, medical, and commercial, and it generates revenue primarily through subscription fees and related professional services. Veeva also offers data and analytics products that help customers manage customer reference data, clinical data, and real-world data assets.
- Sales CRM
- Business Intelligence & Dashboards
- IT Consulting & Implementation
- Revenue
- $2.5B
- Employees
- 8,000
- Founded
- 2007
- Headquarters
- Pleasanton, United States of America
What 416 Arbolus experts think of Veeva Systems
NPS is overwhelmingly positive, with most scores in the 8–10 range reflecting strong satisfaction. Renewal intent is high, especially among enterprise customers and long-term users, with only cost and administrative complexity noted as detractors. 85% of participants are in mature implementation stages (over one year). Dominant qualitative themes are robust compliance, broad functionality, and improved efficiency, offset by implementation complexity and cost. Overall Customer Sentiment: Positive
Who reviewed Veeva Systems
- C-Suite 61% (254)
- Director 29% (121)
- Manager 10% (42)
Employer names and spend open in the full report, along with the other 413 customers.
Everything 416 customers told us about Veeva Systems.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
38 Net Promoter Score, from 416 scored reviews- Promoters 208
- Passives 161
- Detractors 47
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 17 reviews, accumulated up to each month. Category median 27 across 17 companies.
Praised
- Standardization and Scalability
- Compliance and Regulatory Fit
- Process Integration and Out-of-the-Box Functionality
- AI-Driven Automation
Criticised
- Cost Sensitivity and Competitive Risk
- Competitive Feature Development
- Administrative Burden and Change Management
- Cost and Complexity
What customers say
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 60% 105 answers
- 64% 55 answers
- 44% 9 answers
- 40% 5 answers
- 8.5/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
- 7.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Veeva Systems customers
Report
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