MasterControl
MasterControl provides cloud-based quality management and manufacturing execution software that helps life sciences and other regulated companies manage compliance, document control, training, audits, and production processes in line with FDA, ISO, and other regulatory standards. Its platform is used by pharmaceutical, medical device, biotech, and related manufacturers to digitize and automate quality and manufacturing workflows. The company generates revenue through subscriptions and related professional services for its SaaS solutions.
- Manufacturing Execution & Quality
- EHS & Sustainability Software
- IT Consulting & Implementation
- Revenue
- $220.0M
- Employees
- 900
- Founded
- 1993
- Headquarters
- Salt Lake City, United States of America
What 98 Arbolus experts think of MasterControl
NPS scores cluster strongly in the 7-10 range, with a notable number of Promoters reporting operational reliability and regulatory assurance as key drivers. Renewal intent shows both strong advocates and a segment expressing caution or uncertainty, primarily among mid/low spenders and those facing integration hurdles. Stickiness is high, with most customers reporting deployments longer than a year, indicating confidence in the platform's long-term value. Expert themes reveal broad satisfaction with compliance capabilities and scalable adoption, offset by concerns about integration flexibility and cost. Overall Customer Sentiment: Positive
Who reviewed MasterControl
- C-Suite 69% (68)
- Director 22% (22)
- Manager 9% (9)
Employer names and spend open in the full report, along with the other 95 customers.
Everything 98 customers told us about MasterControl.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
12 Net Promoter Score, from 97 scored reviews- Promoters 30
- Passives 49
- Detractors 18
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 12 across 3 companies.
Praised
- Seamless Data Integration
- Mobile and Offline Functionality
- AI-Enabled Workflow Automation
- Regulatory Compliance and Audit Readiness
Criticised
- Process Inflexibility
- Integration and Data Mobility Gaps
- Adoption Beyond Pilot
- Integration Burden
What customers say
Renewal intent
Plan to renew 45%Plan to renew, by seniority
- 46% 35 answers
- 43% 14 answers
- 50% 6 answers
- 8.6/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
- 5.8/10 Average score from customers not renewing
Top alternatives
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Report
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