McLeod Software
McLeod Software provides transportation management and trucking software solutions for motor carriers, brokers, and 3PLs, helping them manage dispatch, operations, accounting, and logistics workflows. Its products include transportation management systems, document management, and business process automation tools tailored to the freight and logistics industry. The company generates revenue through software licensing, subscriptions, and related implementation and support services.
- Industry-Specific ERP
- IT Consulting & Implementation
- Revenue
- $120.0M
- Employees
- 600
- Founded
- 1985
- Headquarters
- Birmingham, United States of America
What 20 Arbolus experts think of McLeod Software
NPS scores skew strongly positive, with the most common scores in the 8–10 range from operators in logistics, manufacturing, and retail. The majority of high and mid spenders demonstrate a clear intent to renew. Early-stage users and pilots also exhibit high satisfaction. Stickiness remains strong among established users (over one year) and among those integrating McLeod with core operational workflows. Detractors, typically in offboarding stages or reporting low NPS, are mostly outside core industries or in roles with limited influence. Key themes include operational efficiency, robust reporting, and integration flexibility, balanced against complexity and cost for smaller organizations.Overall Customer Sentiment: Positive
Who reviewed McLeod Software
- C-Suite 65% (13)
- Director 20% (4)
- Manager 15% (3)
Employer names and spend open in the full report, along with the other 17 customers.
Everything 20 customers told us about McLeod Software.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
10 Net Promoter Score, from 20 scored reviews- Promoters 8
- Passives 6
- Detractors 6
Cumulative NPS by month
+1 over 6 months- Apr 6
- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 14 across 2 companies.
Praised
- Strong Transportation and Operational Capabilities
- Comprehensive Integration and Analytics
- Supports Informed Decision Making
- Broader Integration with Third-Party Systems
Criticised
- High Implementation and Training Demands
- Complex Workflows for Basic Users
- Cost Sensitivity for Small Enterprises
- Outdated Technology Concerns
What customers say
Renewal intent
Plan to renew 86%Plan to renew, by seniority
- 80% 5 answers
- 100% 2 answers
- 8.5/10 Average score from customers who will renew
- 10/10 Average score from customers not renewing
Top alternatives
Most weighed by McLeod Software customers
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