MatrixCare
MatrixCare provides cloud-based electronic health record and care management software for long-term, post-acute care, and senior living providers, including skilled nursing, home health, hospice, and private duty agencies. Its platform supports clinical documentation, care coordination, billing, and operational workflows to help organizations manage resident and patient care while complying with regulatory requirements. MatrixCare generates revenue through subscription licensing, implementation, and related support services for healthcare organizations.
- Electronic Health Records
- Revenue Cycle Management
- Revenue
- $220.0M
- Employees
- 900
- Founded
- 1982
- Headquarters
- Bloomington, United States of America
What 14 Arbolus experts think of MatrixCare
NPS scores range from 3 to 10 with a median near 8; 25% of experts gave an NPS of 9 or above, while 25% scored below 6. Renewal intent is mixed: 38% Yes, 13% No, 38% Not Sure. 71% are at advanced implementation stages (>1 year), but 17% are offboarding or piloting. Patterns suggest high satisfaction among long-term users, while others remain uncertain.Overall Customer Sentiment: Neutral to Positive
Who reviewed MatrixCare
- C-Suite 100% (14)
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Sentiment
-7 Net Promoter Score, from 13 scored reviews- Promoters 3
- Passives 6
- Detractors 4
Cumulative NPS by month
+0 over 5 months- Oct 7
- Dec 8
- Jan 7
- Mar 7
- Jul 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -7 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 38%Plan to renew, by seniority
- 38% 8 answers
- 8.3/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
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