McKesson (RelayHealth)
McKesson is a global healthcare services and information technology company that distributes pharmaceuticals and medical supplies, and provides technology solutions such as RelayHealth for clinical connectivity, pharmacy management, and revenue cycle optimization to hospitals, physicians, pharmacies, and health systems. It generates revenue primarily through wholesale drug distribution, medical-surgical supply distribution, and recurring fees for its software and technology-enabled services. RelayHealth, now part of McKesson’s broader technology portfolio, offers platforms that facilitate secure information exchange, patient engagement, and financial management for healthcare providers and payers.
- IT Consulting & Implementation
- Revenue Cycle Management
- Revenue
- $290.0B
- Employees
- 85,000
- Founded
- 1833
- Headquarters
- Irvington, United States of America
What 33 Arbolus experts think of McKesson (RelayHealth)
The NPS distribution is heavily skewed toward positive, with the majority of experts rating 8–10 and only a small minority below 7. Over 90% of experts report implementation longer than 1 year, indicating strong stickiness. Explicit renewal intent is mostly positive among high spenders, with few expressing uncertainty or negative intent. The main feedback themes highlight transaction reliability, operational efficiency, and integration strengths, while the complexity of implementation and gaps in advanced analytics are noted as weakness areas.Overall Customer Sentiment: Positive
Who reviewed McKesson (RelayHealth)
- C-Suite 45% (15)
- Director 35% (12)
- Manager 19% (6)
Employer names and spend open in the full report, along with the other 30 customers.
Everything 33 customers told us about McKesson (RelayHealth).
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
39 Net Promoter Score, from 33 scored reviews- Promoters 17
- Passives 12
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 8
- Jun 9
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 39 across 1 companies.
Praised
- Workflow Automation
- Transaction Reliability
- Broad Integration
- AI-Enabled Automation
Criticised
- Implementation Complexity
- Limited AI and Analytics
- Technical Support Requirements
- AI and Analytics Investment
What customers say
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 50% 4 answers
- 50% 2 answers
- 100% 1 answer
- 9.3/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
Report
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