McGraw Hill
McGraw Hill is a global education company that develops and distributes textbooks, digital learning platforms, courseware, and assessment solutions for K–12, higher education, and professional markets. It serves schools, universities, instructors, and students with curriculum-aligned content and adaptive learning technologies sold via institutional contracts and direct purchases. The company generates revenue through the sale and licensing of print and digital educational materials and related services.
- Revenue
- $1.5B
- Employees
- 4,000
- Founded
- 1888
- Headquarters
- New York City, United States of America
What 17 Arbolus experts think of McGraw Hill
NPS scores are predominantly in the 6–10 range, with only two responses at 5, signaling moderate to strong satisfaction. Renewal intent is clear among higher spend customers (all 'Yes' with spend ≥ $10,000), while 'Not Sure' skews toward lower spenders and some offboarding. Stickiness is supported by long usage tenure (MoreThan1Year) in over 70% of responses, and pilot/less-than-1-year stages are rare. The main quantitative theme is sustained value perception among high spend, long-term users.Overall Customer Sentiment: Positive
Who reviewed McGraw Hill
- C-Suite 65% (11)
- Director 12% (2)
- Manager 24% (4)
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Sentiment
-5 Net Promoter Score, from 17 scored reviews- Promoters 5
- Passives 6
- Detractors 6
Cumulative NPS by month
-2 over 6 months- Feb 10
- Mar 9
- Jun 9
- Jul 7
- Aug 7
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -5 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 63%Plan to renew, by seniority
- 60% 5 answers
- 100% 1 answer
- 50% 2 answers
- 8.8/10 Average score from customers who will renew
- 6.7/10 Average score from undecided customers
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