BigHand, Ltd.
BigHand is a legal technology company that provides workflow, task delegation, document creation, and financial productivity software to law firms and professional services organizations. Its platform helps firms manage resource allocation, digital dictation, document production, and matter financials to improve efficiency and profitability. BigHand generates revenue through subscription and license fees, along with related implementation and support services.
- Legal Practice Management
- Business Intelligence & Dashboards
- IT Consulting & Implementation
- Revenue
- $65.0M
- Employees
- 350
- Founded
- 1995
- Headquarters
- Londonderry County Borough, United Kingdom
What 30 Arbolus experts think of BigHand, Ltd.
NPS scores are predominantly in the 7–10 range, with 72% of responses scoring 8 or higher, indicating generally positive sentiment. Renewal intent is strong among those with higher spend and longer implementation stages, while pilot-phase users express more uncertainty. Overall stickiness is high, with 65% in the post-deployment phase (>1 year). Key themes include cost satisfaction, successful integration, and vendor responsiveness.Positive
Who reviewed BigHand, Ltd.
- C-Suite 72% (22)
- Director 21% (6)
- Manager 7% (2)
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Sentiment
13 Net Promoter Score, from 30 scored reviews- Promoters 10
- Passives 14
- Detractors 6
Cumulative NPS by month
+0 over 6 months- Feb 8
- Mar 8
- May 8
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 13 across 5 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 56%Plan to renew, by seniority
- 58% 19 answers
- 60% 5 answers
- 0% 1 answer
- 8.2/10 Average score from customers who will renew
- 7.1/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
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