Arbolus Intelligence

Clio

clio.com · Burnaby, Canada

Clio is a legal technology company that provides cloud-based practice management, client intake, and CRM software for law firms and legal professionals. Its platform helps firms manage matters, billing, time tracking, documents, and client communications, and it generates revenue through subscription-based SaaS plans and related services. Clio serves solo practitioners through large law firms primarily in North America and other global markets.

  • Legal Practice Management
  • Document Management & E-signature
  • Customer Support & Help Desk
Listed in
Revenue
$250.0M
Employees
1,500
Founded
2008
Headquarters
Burnaby, Canada

What 72 Arbolus experts think of Clio

NPS scores are highly positive, with over two-thirds of experts rating 8 or above. Renewal intent is strong, especially among higher spenders and long-term users, with only a small segment expressing uncertainty or attrition risk. Most customers are in the advanced stages of adoption, though a minority are piloting or offboarding.Sentiment themes emphasize Clio’s central role in enabling daily legal operations, its reliability, and time savings. Critiques are mainly around pricing increases, reporting flexibility, and advanced workflow customization. Overall Customer Sentiment: Positive

Who reviewed Clio

Total customers 72 66 current · 6 former
Reviews growth +42 in six months
Seniority of respondents
  • C-Suite 65% (47)
  • Director 16% (12)
  • Manager 19% (14)
Executive C-Suite NPS 2 Submitted Sep 2026
Engineering Manager Manager NPS 8 Will renew Submitted Jul 2024
Legal Partner C-Suite NPS 8 Will renew Submitted Jun 2026

Employer names and spend open in the full report, along with the other 69 customers.

Everything 72 customers told us about Clio.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

20 Net Promoter Score, from 72 scored reviews
  • Promoters 28
  • Passives 31
  • Detractors 13

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 18 across 4 companies.

Praised

  • AI-Driven Workflow Improvements
  • Client Onboarding Expansion
  • Deeper Legal Research and AI Integration
  • Compliance and Auditability

Criticised

  • Workflow Customization Limits
  • Small Practices May Not Need Full Feature Set
  • Advanced Feature Learning Curve
  • Vendor Lock-In Concern

What customers say

Compliance and Auditability
“Clio makes it easy to manage trust accounting and Law Society compliance, giving us confidence for audits and regulatory reviews.”
Outstanding Customer Support
“Clio's customer support is excellent, always addressing issues quickly and ensuring I can rely on them for help.”
All-in-One Legal Platform
“I manage every case using Clio, consolidating documents, communication, and billing in one system that fits all our priorities.”

Renewal intent

Plan to renew 60%
  • Will renew 25
  • Undecided 12
  • Not renewing 5

Plan to renew, by seniority

  • C-Suite 54% 26 answers
  • Director 67% 9 answers
  • Manager 80% 5 answers
  • Not specified 50% 2 answers
  • 8.5/10 Average score from customers who will renew
  • 7.4/10 Average score from undecided customers
  • 5.6/10 Average score from customers not renewing

Top alternatives

Most weighed by Clio customers

Report

Customer Report - Oct 2026 Oct 2026 72 + 9

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