Cloudbeds
Cloudbeds provides a cloud-based hospitality management platform that helps independent hotels, hostels, vacation rentals, and other lodging businesses manage reservations, distribution, payments, and operations in a single system. Its software integrates property management, channel management, booking engine, and revenue tools, generating revenue through subscription fees and related services. The company serves accommodation providers globally across more than 150 countries.
- Property Management Software
- Payment Processing
- E-commerce Platforms & Storefronts
- Revenue
- $120.0M
- Employees
- 750
- Founded
- 2012
- Headquarters
- San Diego, United States of America
What 16 Arbolus experts think of Cloudbeds
The NPS distribution is concentrated in the 7-10 range (80% of responses), indicating broadly positive but not exceptional advocacy. Renewal intent is highly uncertain: 53% of respondents report 'Not Sure,' with only 20% committed to renewal and several indicating upcoming off-boarding. Customers in the MoreThan1Year implementation stage provide the highest NPS and stable spend, while those offboarding or piloting display mixed satisfaction. Key themes include moderate satisfaction, lack of decisive stickiness, and high variability of future retention.Overall Customer Sentiment: Neutral
Who reviewed Cloudbeds
- C-Suite 94% (15)
- Manager 6% (1)
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Sentiment
18 Net Promoter Score, from 16 scored reviews- Promoters 5
- Passives 9
- Detractors 2
Cumulative NPS by month
+1 over 6 months- Mar 7
- Apr 8
- May 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 18 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 27% 11 answers
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
- 7.7/10 Average score from customers not renewing
Top alternatives
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