Mews Systems
Mews Systems is a cloud-based property management platform that helps hotels, hostels, and other accommodation providers manage reservations, front desk operations, payments, and guest experience in a single system. Its software integrates with a wide ecosystem of hospitality tools and automates workflows such as check-in, billing, and reporting. The company generates revenue through subscription fees and payment processing services for hospitality businesses globally.
- Property Management Software
- Payment Processing
- API Management & Integration
- Revenue
- $120.0M
- Employees
- 900
- Founded
- 2012
- Headquarters
- Prague, Czech Republic
What 30 Arbolus experts think of Mews Systems
NPS distribution is strong: 50% of respondents rated Mews 9 or above, 30% rated 8, and 20% are at or below 7. Renewal intent is high, with the majority indicating 'Yes' and only a small fraction reporting 'Not Sure' or 'No'. Stickiness is reflected by over 80% in more than a year of usage. Key positive feedback centers on operational efficiency, ease of use, and modern cloud-native architecture. Concerns are primarily around payment partnerships, certain advanced configurations or reporting gaps, and cost sensitivity for larger or more complex operations.Overall Customer Sentiment: Positive
Who reviewed Mews Systems
- C-Suite 86% (26)
- Director 7% (2)
- Manager 7% (2)
Employer names and spend open in the full report, along with the other 27 customers.
Everything 30 customers told us about Mews Systems.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
46 Net Promoter Score, from 30 scored reviews- Promoters 15
- Passives 14
- Detractors 1
Cumulative NPS by month
-1 over 6 months- Mar 9
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 26 across 3 companies.
Praised
- Integration Ecosystem and Flexibility
- Automation and Efficiency Gains
- Ease of Use and Speed
- AI-Driven Automation
Criticised
- Switching Driven by Cost
- Advanced Integrations and Flexibility
- AI-Driven Competitor Displacement
- Mandatory Fields and Data Quality
What customers say
Renewal intent
Plan to renew 65%Plan to renew, by seniority
- 59% 17 answers
- 100% 2 answers
- 100% 1 answer
- 8.9/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
Most weighed by Mews Systems customers
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