MICROSOFT DYNAMICS 365
Microsoft Dynamics 365 is a suite of cloud-based business applications from Microsoft that combines ERP, CRM, and related productivity tools for finance, operations, sales, marketing, customer service, and other business functions. It is sold to organizations of all sizes across industries on a subscription basis, often implemented with the help of partners and systems integrators. Dynamics 365 integrates with Microsoft 365, Azure, and other Microsoft services to support end-to-end business process management and analytics.
- Enterprise ERP
- Sales CRM
- Marketing Automation
- Revenue
- $6.0B
- Employees
- 15,000
- Founded
- 2016
- Headquarters
- Redmond, United States of America
What 223 Arbolus experts think of MICROSOFT DYNAMICS 365
NPS analysis shows a predominantly positive spread (many 8-10s), with some mid-range scores (6-7) reflecting frustrations around complexity and reporting. Renewal intent is strong among high-spend, enterprise customers and influencers. Stickiness is high with most experts at more than one year of adoption; a minority are in pilot or less-than-one-year phases. Key themes include praise for integration, functional depth, and operational impact, contrasted with concerns about configuration burden and reporting agility.Overall Customer Sentiment: Positive
Who reviewed MICROSOFT DYNAMICS 365
- C-Suite 63% (140)
- Director 23% (51)
- Manager 13% (29)
Employer names and spend open in the full report, along with the other 220 customers.
Everything 223 customers told us about MICROSOFT DYNAMICS 365.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
18 Net Promoter Score, from 223 scored reviews- Promoters 79
- Passives 107
- Detractors 37
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 29 reviews, accumulated up to each month. Category median 21 across 29 companies.
Praised
- Powerful Ecosystem Integration
- Comprehensive Functional Breadth
- Foundational for Transformation and Growth
- Expand AI and Automation
Criticised
- Competitive Feature Parity
- High Switching and Integration Risk
- Licensing Cost Escalation
- Implementation and Configuration Overhead
What customers say
Renewal intent
Plan to renew 66%Plan to renew, by seniority
- 71% 75 answers
- 70% 20 answers
- 22% 9 answers
- 67% 3 answers
- 8.3/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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