Model N
Model N is a provider of cloud-based revenue management software that helps life sciences and high-tech manufacturers manage pricing, contracts, rebates, and channel incentives to maximize revenue and ensure compliance. Its platform is used by enterprises to automate complex revenue processes across commercial operations, government pricing, and global channels. The company generates revenue primarily through subscription software, maintenance, and related professional services.
- Revenue Operations
- Business Intelligence & Dashboards
- IT Consulting & Implementation
- Revenue
- $240.0M
- Employees
- 1,500
- Founded
- 1999
- Headquarters
- San Mateo, United States of America
What 14 Arbolus experts think of Model N
NPS scores strongly skew positive, with 8 out of 12 responses ≥8, and only one negative outlier (NPS 3). Renewal intent is high among established customers, with 67% indicating 'Yes' or already renewed, while uncertainty is concentrated among highest and lowest spenders. Most customers are in the 'MoreThan1Year' stage, supporting high stickiness, but onboarding and pilot-stage users show greater churn risk. Key themes: long-term customers perceive high value, but high spend correlates with more discerning sentiment. Overall Customer Sentiment: Positive
Who reviewed Model N
- C-Suite 57% (8)
- Director 36% (5)
- Manager 7% (1)
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Sentiment
14 Net Promoter Score, from 14 scored reviews- Promoters 5
- Passives 6
- Detractors 3
Cumulative NPS by month
+1 over 6 months- Jan 7
- Feb 7
- Apr 7
- May 8
- Jul 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 14 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 33% 6 answers
- 100% 2 answers
- 7.8/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
- 3/10 Average score from customers not renewing
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