MS DYNAMICS
Microsoft Dynamics is a line of enterprise business applications from Microsoft that provides CRM and ERP capabilities for sales, customer service, finance, supply chain, commerce, and HR. Sold primarily as cloud-based SaaS and part of the Microsoft business applications portfolio, it serves organizations of all sizes across industries and integrates deeply with Microsoft 365, Azure, and Power Platform. Revenue is generated through subscription licensing, support, and related professional services delivered directly and via partners.
- Enterprise ERP
- Sales CRM
- Business Intelligence & Dashboards
- Revenue
- $6.0B
- Employees
- 15,000
- Founded
- 2003
- Headquarters
- Redmond, United States of America
What 52 Arbolus experts think of MS DYNAMICS
NPS scores are strongly positive: 35% gave scores of 9–10, 45% are 7–8, and 20% show mixed or low enthusiasm (≤6). 70% of high spenders intend to renew, with smaller organizations expressing more uncertainty. Most customers are in advanced implementation stages, with strong comments on integration, process visibility, and business control. Main satisfaction drivers are ecosystem compatibility and operational efficiency. Headwinds include implementation cost, reporting complexity, and licensing. Overall Customer Sentiment: Positive
Who reviewed MS DYNAMICS
- C-Suite 67% (35)
- Director 14% (7)
- Manager 18% (9)
Employer names and spend open in the full report, along with the other 49 customers.
Everything 52 customers told us about MS DYNAMICS.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
7 Net Promoter Score, from 52 scored reviews- Promoters 16
- Passives 24
- Detractors 12
Cumulative NPS by month
+0 over 6 months- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 8
- Oct 7
Net Promoter Score across 10 reviews, accumulated up to each month. Category median 22 across 10 companies.
Praised
- AI-Driven Automation
- Enhanced Planning and Integration
- Embedded Analytics and Reporting
- Broad and Flexible Functional Coverage
Criticised
- AI-Driven Competition
- Competing ERP With Lower TCO
- Partner or Skill Shortages
- Licensing and Support Costs
What customers say
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 53% 19 answers
- 80% 5 answers
- 50% 2 answers
- 50% 2 answers
- 7.3/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 7.5/10 Average score from customers not renewing
Top alternatives
Most weighed by MS DYNAMICS customers
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