Murex
Murex is a global financial technology company that provides trading, risk management, and post‑trade processing software for capital markets participants such as banks, asset managers, and clearing houses. Its MX.3 platform supports pricing, trading, risk, and operations across asset classes, helping institutions manage regulatory requirements, market risk, and operations on a single integrated system. The company generates revenue through software licensing, subscriptions, and related implementation, support, and consulting services.
- Wealth & Investment Software
- Risk Management & Analytics
- Enterprise ERP
- Revenue
- $900.0M
- Employees
- 3,200
- Founded
- 1986
- Headquarters
- Paris, France
What 54 Arbolus experts think of Murex
NPS scores are predominantly high, with a cluster around 8-10 suggestive of promoter sentiment, especially among high spenders and large institutions. Renewal intent is positive for most, but several mid/low spenders express cost and complexity-driven uncertainty or intention not to renew. Stickiness is highest in users embedded more than a year, with pilot-stage and smaller-budget users citing potential for switching. Key expert themes are Murex’s mission-critical nature, strengths in integration and features, offset by costly, complex deployments and support challenges.Overall Customer Sentiment: Positive
Who reviewed Murex
- C-Suite 66% (36)
- Director 25% (14)
- Manager 9% (5)
Employer names and spend open in the full report, along with the other 51 customers.
Everything 54 customers told us about Murex.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
29 Net Promoter Score, from 54 scored reviews- Promoters 22
- Passives 26
- Detractors 6
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 16 across 4 companies.
Praised
- Mission-Critical Integration
- Scalable Platform with Deep Asset Coverage
- Treasury Automation and Risk Reduction
- Streamlined Configuration and Support
Criticised
- Poor Support and Integration Rigidities
- Increased Churn in Smaller Banks
- Alternative Market Offerings
- High Cost and Budget Strain
What customers say
Renewal intent
Plan to renew 68%Plan to renew, by seniority
- 68% 19 answers
- 64% 11 answers
- 75% 4 answers
- 8.5/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 6.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Murex customers
Report
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