Temenos
Temenos is a banking software company that provides core banking, digital banking, payments, wealth management, and fund administration platforms to retail, corporate, and private banks as well as other financial institutions worldwide. Its products are delivered as on-premise and cloud/SaaS solutions, and it generates revenue through software licensing, subscriptions, and related maintenance, implementation, and consulting services.
- Enterprise ERP
- IT Consulting & Implementation
- Revenue
- $1.1B
- Employees
- 8,000
- Founded
- 1993
- Headquarters
- Switzerland
What 85 Arbolus experts think of Temenos
NPS responses skew positive, with 60% scoring 8 or above, and the majority expressing satisfaction with Temenos's breadth, stability, and scalability. Renewal intent is strongest among high spenders and those with long-standing implementations; some mid spenders and new adopters signal uncertainty or price sensitivity. High stickiness is observed, with most customers using the platform for more than a year, underscoring integration depth and switching barriers. Key qualitative themes include praise for configurability, regulatory coverage, and operational breadth, alongside concerns about cost, complexity of upgrades, and support responsiveness.Overall Customer Sentiment: Positive
Who reviewed Temenos
- C-Suite 77% (65)
- Director 18% (15)
- Manager 5% (4)
Employer names and spend open in the full report, along with the other 82 customers.
Everything 85 customers told us about Temenos.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
12 Net Promoter Score, from 83 scored reviews- Promoters 22
- Passives 49
- Detractors 12
Cumulative NPS by month
+1 over 6 months- May 7
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 12 across 5 companies.
Praised
- Comprehensive Functional Coverage
- High Scalability and Performance
- Robust Regulatory and Compliance Support
- AI-Assisted Configuration and Automation
Criticised
- Cloud-Native Challenger Platforms
- Upgrade and Support Model Risks
- Total Cost of Ownership Gap
- High Cost and Customization Overhead
What customers say
Renewal intent
Plan to renew 48%Plan to renew, by seniority
- 47% 49 answers
- 58% 12 answers
- 50% 2 answers
- 0% 1 answer
- 8.1/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 5.2/10 Average score from customers not renewing
Top alternatives
Most weighed by Temenos customers
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