The Access Group
Access Group - First Choice Software is a division of The Access Group that provides recruitment software solutions, including applicant tracking and recruitment CRM tools, to staffing and recruitment agencies. Its platforms help agencies manage candidate sourcing, client relationships, vacancies, and compliance workflows, generating revenue through software licensing and subscription-based services. The business is part of The Access Group’s broader suite of cloud-based business management solutions for mid-market organizations.
- Applicant Tracking & Recruiting
- Sales CRM
- IT Consulting & Implementation
- Revenue
- $35.0M
- Employees
- 250
- Founded
- 1990
- Headquarters
- Basingstoke, United Kingdom
What 37 Arbolus experts think of The Access Group
The NPS scores among experts range from 6 to 9, with a mean NPS of 7.3 indicating generally positive sentiment but no extreme promoter activity. 33% of respondents intend to renew, with the remainder unsure, underscoring cautious but stable satisfaction. All respondents have been at the more than one year stage, indicating product stickiness, yet renewal indecision is notable. Key themes are: moderate loyalty, strong platform age, and sizable investments paired with uncertainty on future use.Overall Customer Sentiment: Neutral
Who reviewed The Access Group
- C-Suite 65% (24)
- Director 27% (10)
- Manager 8% (3)
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Sentiment
-13 Net Promoter Score, from 37 scored reviews- Promoters 9
- Passives 14
- Detractors 14
Cumulative NPS by month
+0 over 6 months- Apr 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
- Oct 7
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 4 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 38%Plan to renew, by seniority
- 42% 12 answers
- 29% 7 answers
- 50% 2 answers
- 8/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 3/10 Average score from customers not renewing
Top alternatives
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